Thursday, March 13, 2008

Not Creatures of Logic

"When we are dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bursting with prejudices and motivated by pride and vanity."
--Dale Carnegie
I think that this is on reason why I have such a hard time with some people and some people's decisions. I find it even more frustrating when some of my own decisions come down to this highly illogical concept. Decisions and actions, which, at the time sound good, often end up being unreasonable and sometimes contradictory to one's own big-picture.

But most people just are not motivated by logic, at least in the short term. That is why courses like the Dale Carnegie training teach managers to try to find what inspires people to do their best work without dictating too much intangible logic. Everyone's drive is different, but we all have similarities; this is what can be leverage to get the best out of people.
Don't dictate -- inspire
Don't direct -- win people to your way of thinking
Begin with praise and honest appreciation
Build morale and earn loyalty
Ask questions instead of giving direct orders
Give the other person a fine reputation to live up to
(I love some of the quaint language that they use. "A fine reputation." Uh huh, and remind them that Herbert Hoover is no longer President.)

But really, when you think about it, how do you want to be told to do something that you would rather not do? You probably don't just want it to be shouted at you by someone you don't like with no reasoning to back it up. That is not going to inspire anyone to do a good job on any task that isn't completely menial.

Now if I could just remember to use some of my Carnegie skills at work, we'd be in good shape!

1 comment:

Pookie said...

aww now if you would only read the book ;o)